Questions, answered.

What is Payment Triage?

Payment Triage is the free public entry to Recovra. You describe the business, the Stripe context, and the problem or goal. The founder reviews fit and the smallest responsible next step. Triage is not a free full diagnosis or action plan.

What paid help is currently available?

The current validation ladder is €99 one-time Focused Stripe Diagnostic for one bounded question, €299 one-time Full Payment Health Review for Stripe for one complete relevant review goal, or €749 one-time Fix and Strengthen Sprint for bounded implementation and verification. There is no current subscription or success fee.

How is the level chosen?

The founder recommends the smallest responsible level that can answer the real question. Recovra may ask for clarification, recommend a smaller or larger scope, or recommend no paid Recovra package when that is the responsible answer.

What do I receive?

Delivery depends on the accepted level. A Focused Diagnostic answers one bounded question and gives the next responsible action. A Full Review produces a complete relevant Payment Health Plan for the accepted goal. A Sprint adds bounded implementation and verification for agreed work. The exact scope is written before payment.

What may I provide?

Provide only information relevant to the accepted question or goal. Depending on the case, that may include business context, website or checkout links, redacted Stripe messages, screenshots, exports, refund or dispute context, and other evidence Recovra specifically requests.

Do I need to share my Stripe password or secret API keys?

No. Payment Triage and the current package journey do not require a Stripe password, live secret API keys, cookies, direct account login, or a mandatory ongoing Stripe connection. Never place card credentials or live secrets into Triage or ordinary messages.

When does payment happen?

A paid path starts only after a founder-approved recommendation and an exact written scope. The merchant reviews the package, price basis, included work, exclusions, timing, and boundaries before accepting. Payment is tied to that stored offer rather than a price supplied by the browser.

What happens when information is missing?

Missing evidence stays visible as Unknown. Recovra does not invent a health score, pretend to know private Stripe or issuer risk logic, or turn a hypothesis into a fact.

Can active disputes be part of a case?

Only when dispute work is relevant and explicitly included in the accepted scope. Recovra does not provide unlimited managed disputes, and no dispute result is guaranteed.

Does Recovra guarantee account safety or a Stripe outcome?

No. Recovra does not guarantee dispute wins, account safety, reopening, payout release, reserve removal, or another Stripe or provider outcome. Recovra is accountable for the work it controls, not decisions made by Stripe, issuers, banks, or card networks.

Is Recovra Stripe support or legal, tax, or accounting advice?

No. Recovra is independent from Stripe and is not official Stripe support. Payment Health work is not a substitute for legal, tax, accounting, or other specialist advice when the issue requires that expertise.