Privacy Policy

Account information: email address, workspace name, and Stripe connection status.

Stripe connection data: encrypted OAuth tokens and limited account metadata such as account email, default currency, payout status, and business profile name.

Dispute data: dispute type, amount, deadline, and evidence fields. These are received from Stripe via OAuth when a dispute is opened.

Usage data: login timestamps, workspace activity, and feature usage for operational monitoring.

Dispute data is used to match evidence, support review-approved submission decisions, and track outcomes. This is the core service.

Account data is used for authentication, billing, and communication about your workspace.

We do not use your data for advertising, profiling, or any purpose beyond operating the service.

Recovra does not use Stripe access to move payouts, transfer funds, or issue refunds. It also does not access customer payment methods or change payout settings.

Recovra connects through Stripe’s standard OAuth (read_write scope). Recovra stores encrypted OAuth tokens and reads dispute, payment, and customer context plus limited account metadata needed to verify the connection and operate dispute handling, such as account email, default currency, payout status, and business profile name.

Data is stored in encrypted databases hosted in the EU. Backups are encrypted at rest.

Stripe OAuth tokens are stored encrypted at rest and handled through Stripe’s OAuth lifecycle.

Dispute evidence is retained for the duration of the billing relationship plus 90 days for audit purposes.

We do not sell your data. We do not share it with third parties for marketing.

Data may be shared with infrastructure providers (hosting, database) under strict data processing agreements. We use Stripe for payment processing.

You can request access to your data, correction of inaccurate data, or deletion of your account and associated data.

You can revoke Stripe access at any time from your Stripe dashboard. This stops all data collection immediately.

Contact support@recovra.de for data requests.

We use essential cookies for authentication and session management. No tracking cookies. No third-party analytics cookies.

We may update this policy. Material changes will be communicated via email. Continued use after notification constitutes acceptance.